Our Story

Our Story

Discover the Vision Behind Our Creative Space

Sterling International is a proud member of the Malcolm Baldrige Alliance and the global partner of the Florida Sterling Council, a leading provider of organizational consulting for over 25 years.

The Malcolm Baldrige National Quality Award is the pinnacle of achievement for organizations in the U.S., recognizing excellence across all sectors. The Florida Sterling Council, with its esteemed Board of Directors and a network of over 150 experienced examiners, applies the Baldrige Criteria to help organizations worldwide achieve operational excellence.

At Sterling International, we leverage this expertise to guide your organization on its journey to sustainable success through the proven Baldrige Framework.

To be the global catalyst for organizational excellence, empowering businesses worldwide to achieve sustainable success through innovative assessments, expert training, and transformative consulting services.
To unlock the full potential of organizations worldwide, inspiring them to achieve sustainable excellence and create a positive impact on society and humanity.

Our History

Decade of Excellence

1950
W. Edwards Deming
Engineer, statistician, professor, author, lecturer, and management consultant
1950
1987
Baldrige
The Baldrige Program is the nation’s public-private partnership dedicated to performance excellence
1987
1992
Florida Sterling Council
Our core business is the management of the Sterling/Baldrige National Criteria for Performance Excellence
1992
2017
Sterling International
We provide businesses around the globe with the blueprint for sustainable performance excellence
2017

Our Core Values

What we believe

Trust

We nurture long term partnerships with our customers and affiliates founded on trust, ultimately reaching performance excellence standards.

Transfer of Knowledge

To ensure sustainability, we believe in building internal expertise to maintain and continuously improve the organizational system.

Innovation

We believe in providing and supporting breakthrough ideas and solutions to help our partners compete in continually shifting and emerging markets.

Integrity

 Throughout the journey of performance excellence, we are ultimately guided by our unique value system founded on honesty, loyalty, and high standards of moral and ethical practices.

Agility

We believe the capacity for rapid change & flexibility in operations are key to business survival in today’s industries. Our work ensures agility as we build and maintain organizational systems In conclusion, Our Sterling International clients see a solid return on investment through accelerated growth, increased profits, and unlimited future potential. Dr. Alaa bonds with his team of passion for performance excellence, to offer a supporting hand to all organizations that have the determination for a better future.

Our Board

Meet the Experts Driving Our Vision

Chairman of the Board - Sterling Int., Inc.
Chief Advisory Officer to the Board
Chief Commercial Officer
Chief Governance Officer
Chief Operations Officer
Executive Member
Executive Leader - Speaker - Chief Experience Officer - Author
Organizational Development Consultant
HR Director - Premier Group
President - The Sterling Council

At Sterling International, our Sterling Ambassadors—experienced leaders with backgrounds in Fortune 500 companies—bring world-class expertise to help organizations thrive sustainably. Powered by partnerships with Florida State University and Florida International University, we extend the Malcolm Baldrige Framework worldwide, aligning it with each organization’s unique goals and values.

Our ambassadors don’t just focus on financial growth; they elevate every aspect of performance. Through expert training, hands-on coaching, and comprehensive assessments, we help you go beyond hitting targets to achieve lasting excellence. From superior quality and customer experiences to engaged teams and inspired leadership, Sterling International is your partner in creating impactful, long-term success.

Malcolm Baldrige/Sterling Statistics Summary

Return on Investment: Companies using the Malcolm Baldrige Criteria outperformed the S&P 500, achieving a 1,101% ROI compared to the S&P’s 228%.
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Performance Advantage: Baldrige Award winners demonstrated a 4.4 to 1 performance ratio over the S&P 500, showcasing superior financial performance.
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Benefit-to-Cost Ratio: Research from Dartmouth College and the University of North Carolina shows an 820-to-1 benefit-to-cost ratio when applying the Baldrige framework.
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Billion in Sales: Solectron, a 1991 Baldrige Award winner, grew from $130 million to $1.457 billion in sales in just five years.
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Profit Growth: BEYUT HOLDING, a Kuwaiti client, saw profits increase by 300% and expenses fall by 4.5% in three years after adopting the Baldrige framework.
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A Message of Excellence from Our Chairman

Dr. Alaa El-Halwagy

Welcome to Sterling International, a global partner of the prestigious Baldrige Alliance. As a pioneering Program Member—a distinction previously exclusive to the U.S.—we bring the transformative Malcolm Baldrige Performance Excellence Framework to organizations worldwide.

Partnering with the Sterling Council, a recognized leader in performance excellence for over three decades, ensures we remain at the forefront of best practices.

My experience with the Baldrige Framework revealed its potential to elevate organizations across all sectors. Created by the U.S. Congress to enhance American competitiveness, its principles have proven universally applicable. In 2017, with board support, I committed to sharing these principles globally.