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Assessment & Benchmarking

We conduct highly detailed evaluations of organizations that can include onsite inspections, staff interviews, focus groups and document reviews. Our objective is to provide guidance to organizations in achieving sustainable performance excellence.

Sterling International offers several levels of assessments so organizations can match the depth of engagement and resources they are able to commit to where they are on their Path to Excellence.

Recognitions & Awards

Culture Navigator

Sterling Collaborative

Sterling Discovery

International Award

All Assessments are based on the Sterling International Framework for Sustainable Performance Excellence.

These varied processes give you the opportunity to choose the right assessment tool for your organization, interact with Sterling International / Baldrige experts, and receive a feedback report with strengths and opportunities for improvement, as well as recognition at the Annual Sterling International Conference.

Different levels from least to high complexity:

Designed For

Organizations that need to assess its culture as well as the maturity level, and link it with the overall performance

Assessment Context

Organizational Culture and Maturity Level.

Application

Online Survey (Arabic and English).

Feedback Report

Executive Summary feedback report with exact summarizing key strengths and opportunities related to the culture, and make recommendations for cross-cutting improvements.

On-Site Visit

1 Day to describe the findings and recommendations.

The Sterling International Collaborative assessments are designed for organizational leaders who want to accelerate the development of their Leadership System and get meaningful and direct feedback to identify the key strengths and opportunities for improvement. The Collaborative Assessment is recommended for organizations seeking expert Ambassador consultation and collaboration on their performance excellence journey – this may include organizations new to the Sterling International Framework for Performance Excellence to obtain a baseline of their organizational performance, or organizations that desire a readiness assessment to pursue the Sterling International Award. 

There are two options for Collaborative assessments – the Collaborative, and the Collaborative + Results. The Collaborative will focus on the organization’s key processes utilizing the six Process Categories within the Sterling International Framework for Performance Excellence. The Collaborative + Results, adds the seventh Category – Results – to the assessment to determine the effectiveness and efficiency of key organizational processes.

What do you need to do to move forward with a Collaborative Assessment?

  • Submit an Application of Intent.
  • Work with the Sterling International office to understand what it will take to participate in a Sterling International Collaborative assessment.
  • Submit the Organizational Profile (no space limitations).
  • Participate in virtual sessions with resources from your organization and the Assessment Team to prepare for the Site Visit.
  • Host a 6-day Site Visit with the Assessment Team. 

What is the value for your organization?

  • Obtain an external expert view of how well your goals, plans, processes, and measures are aligned.
  • Collaborate with the Assessment Team Lead to design the Site Visit to meet your needs, including assigning staff to participate directly in the assessment process.
  • Participate in an assessment designed to collaborate with the Senior Leadership Team and develop high-level plans to address improvement opportunities.
  • Receive a Feedback Report that includes an Executive Summary, cross-cutting recommendations to improve operation effectiveness, and organizational strengths and opportunities for improvement.
  • Develop leaders to become Sterling International Framework for Performance Excellence resources within your organization.
  • Receive recognition at the Governor’s Sterling Award Banquet at the annual Sterling Leadership Conference in Orlando, Florida, USA.

The Discovery is an Accelerating management assessment designed for organizations that are committed to improving their leadership / management systems based on the Sterling International Criteria to drive high performance. This includes documenting your organization’s approaches to your leadership system in the six Process Categories, and how these approaches tie to your Results. This assessment also includes preparing an Organizational Profile that describes your organization’s keys to success: your organizational environment and culture, key working relationships, strategic situation including your competitive environment, strategic challenges and advantages, and your Performance Improvement System. The Challenge questions are primarily the top level “how to” Criteria Category areas and do not drill down to the same level of detail as the Sterling International Award assessment processes. The Challenge assessment can be used as a stepping-stone for organizations aspiring to earn the Sterling International Award.

What do you need to do to move forward with the Sterling International Challenge assessment?

  • Submit an Application of Intent.
  • Submit your completed Organizational Profile, application (35 pages), and additional documents via electronic link provided by the Sterling International office.
  • Work with the Sterling International office to schedule the assessment process with your assigned Assessment Team.
  • Work with the Assessment Lead Ambassador to schedule and coordinate detailed activities of the assessment process.
  • Prepare your workforce for honest and open discussions with the Assessment Team.  Host a 6-day Site Visit with the Assessment Team. What is the value for your organization?
  • Engage leaders and employees in continuous learning from developing the application to participating in the assessment interview process.
  • Obtain an external view of how well your goals, plans, processes, and measures are aligned.
  • Receive a feedback report at the Discovery Criteria level with strengths, opportunities for improvement, and an Executive Summary with recommendations for key cross-cutting improvements.
  • Use the feedback to focus your resources on the most critical improvement areas to develop and accelerate your leadership system’s ability to focus on those improvement areas vital to your organization’s success.
  • Receive recognition at the Governor’s Sterling Award Banquet at the annual Sterling Leadership Conference in Orlando, Florida, USA.

The Sterling International Award competitive assessment process is designed for organizations with mature, refined processes and positive results; want further acceleration of sound practices in all areas of the Sterling International Framework for Performance Excellence, and may aspire to be recognized as a role model. The assessment process is rigorous, consisting of an Organizational Profile and an application responding to the Sterling International Award Criteria. This formal evaluation consists of both off-site and on-site assessment activities to determine how well your processes are defined, aligned, integrated, deployed, evaluated, and improved. Sterling International Ambassadors review the application and conduct an extensive assessment comprising of Independent Evaluation, Consensus, and Site Visit stages that includes the compiling of a detailed Feedback Report, which identifies strengths, opportunities, and crosscutting themes. The Panel of Judges determines each Applicant organization’s role model status and eligibility to receive the Sterling International Award. Sterling International Award recipients are recognized at the Governor’s Sterling Award Banquet at the annual Sterling Leadership Conference in Orlando, Florida, USA, and are expected to serve as role models by showcasing their journey and best practices to other aspiring organizations.

What do you need to do to move forward with the Governor’s Sterling and Georgia Oglethorpe Award assessment?

  • Submit an Application of Intent.
  • Submit your completed Organizational Profile, application (50 Pages), and additional documents via electronic link provided by the Sterling International office.
  • Work with the Sterling International office to schedule the assessment process with your assigned Assessment Team.
  • Work with the Assessment Lead Ambassador to schedule and coordinate detailed activities of the assessment process.
  • Prepare your workforce for honest and open discussions with the Assessment Team.
  • Host a 6-day Site Visit with the Assessment Team.

 

What is the value for your organization?

  • Continual learning about best practices in organizational management for leaders and the workforce as they work together to complete the application, prepare for the assessment process, and respond to Assessment Team questions.
  • Receive a feedback report with strengths and opportunities for improvement, and an Executive Summary with crosscutting themes to focus your organization on even higher levels of performance.
  • Use the feedback to focus your energy and resources on the most critical improvement initiatives that will add the greatest value to your organization.
  • Potentially be designated a role model for performance excellence.
  • Receive recognition at the Governor’s Sterling Award Banquet at the annual Sterling Leadership Conference in Orlando, Florida, USA.