Imagine a company tripling its workforce, expanding from one state to twelve, and consistently achieving industry-leading customer satisfaction—all while preserving the stability and legacy of employee ownership. Meet Freese and Nichols, Inc. (FNI), a multidiscipline consulting powerhouse that harnessed the Baldrige Performance Excellence Framework to drive unprecedented growth, innovation, and long-term stability.
Through disciplined, data-driven strategic planning, FNI transformed from a Texas-based firm into a thriving regional enterprise, increasing annual revenue from $83 million to an impressive $325 million since adopting the Baldrige Framework. With an unmatched repeat business rate of approximately 85% across 663 clients, FNI demonstrates exceptional client satisfaction and loyalty, underscored by an outstanding Net Promoter Score consistently exceeding industry benchmarks.
FNI’s commitment to workforce excellence has positioned it within the top 10% nationally for employee satisfaction, engagement, and retention. Strategic leadership, combined with an innovative ownership transition model, ensures business continuity, stability, and growth across generations. Financially robust and ethically grounded, FNI reinvests profits into the communities it serves, strengthening infrastructure, promoting sustainability, and supporting social causes.
Explore how Freese and Nichols leveraged the Baldrige Framework to achieve extraordinary results in growth, client relationships, workforce engagement, and community impact.
Inspired to replicate this success?
[Connect with us to discover how the Baldrige Framework can transform your organization today.]